LOCATION & SHIPPING
Do you have a storefront location?
At this time we do not have a storefront location. However, as we continue to expand we have plans to sell our products to local businesses and wholesalers.
Do you offer delivery at this time?
Yes, we offer shipping within the US at this time. Expected arrival date for our priority shipping is 1-3 business days. Please note arrival date is subject to depend on efficiency of USPS carrier services. The Mini Dunkers are pre-glazed and ready to eat. Please refrigerate or freeze upon arrival. They may arrive melted, in this case they are still safe to consume. We flash freeze our dunkers during the summer months.
Where can I find your products?
We are currently working on establishing business connections with local gyms and cafes in the across the state of MA in order to outsource our products. We are also working on admission into local and state wide trade shows. In the meantime keep an eye out on our social media platforms, Facebook @ZeroFoodsCo and Instagram @Zero_foodsco for dates/times of local appearances where we hand out free samples.
How long until I receive my product after ordering?
All of our products are made fresh to order! With this in mind, please allow 1-3 business days for us to prepare, process, and fulfill your order. However depending on where your order falls in relation to others, it may take up to 3-5 days to make and ship your order. We promise to do our best to get your order to you in a timely manner. Please reach out if you would like your shipping information and we will provide it for you.
What is the storage life of your products?
Melt Warning: The Mini Dunkers are pre-glazed and ready to eat. Please refrigerate or freeze upon arrival. They may arrive melted, in this case they are still safe to consume. We flash freeze our dunkers during the summer months. We recommend consuming within 1-2 days at room temperature. Otherwise, please keep refrigerated for up to 1 week in an air sealed container or freeze for up to 1-2 months in a vacuum sealed bag. Pop our Mini Dunkers into the microwave for 10-15 seconds if you like a warm bite!
Can I exchange or return my product if I do not like it?
Unfortunately, we can not accept exchanges or returns. All sales are final. However, we are open to feedback and would LOVE nothing more than to improve our products to be the best they can be.
What is your cancellation policy?
If you wish to cancel your order, it must be done within 24 hours after placing your order. Please contact email@example.com if needing further assistance.
Do you offer any promos or sales for first time buyers?
We strongly encourage you to follow our social media platforms, Facebook @ZeroFoodsCo and Instagram @Zero_foodsco to stay on top of our promos and sales in the event we are running one. We will be sure to share our discount codes for those who qualify and for those who participate in our marketing promos on social media. New customers receive 10% off their first order!
Are your products allergen friendly?
All of our products are allergen friendly, specifically gluten and dairy free. We do NOT add ANY artificial sweeteners/products or added sugars to our products. In addition, majority of our ingredients we use are organic. We do our best to make sure our products are as bare-boned, from the earth as can be! Please keep in mind some of our products use PEANUT PRODUCTS.
Do you provide macronutrients (macros) or nutritional content for your products?
Yes, we provide formatted nutrition fact panels that are FDA compliant and ready to place on own food label design. All nutrition analysis is performed by professional food scientists with years of experience in the food industry. You can find our nutritional content and macros on the bottom of any of our packages! Otherwise, if you are interested in receiving any other allergen related questions etc. we are happy to provide it for you. Please contact firstname.lastname@example.org.
What if I have an allergy and I am unsure if a product contains it?
We take pride in the ingredients we use as they are careful choose to meet your health needs. Please do not hesitate to reach out to us on our contact page or directly at email@example.com with additional questions/concerns about specific products.
For any other questions, please direct message @zero_foodsco on Instagram for fastest response time. Otherwise, contact us and we will do our best to get back to you as soon as possible!